What's New in GuestPro Webdesk
GuestPro revolutionizes the guest experience
GuestPro takes another step forward in its commitment to improve the guest experience and operational efficiency of hotels. The latest system upgrade introduces new functionalities in the Webdesk and booking engine that expand the possibilities for both the end customer and the property team.
Direct management from the booking confirmation
From now on, confirmation vouchers include a link that allows direct access to reservation management. From this space, guests can consult their reservation, check in online, add extra services or, in the case of direct reservations, modify certain aspects of their stay.
The main new features are:
- Change of room type, available for rates with free cancellation.
- Modification of dates of stay, provided there is availability and the conditions of the reservation are maintained.
- Online cancellation, respecting the hotel's cancellation and no-show policies.
More autonomy for the guest and more profitability for the hotel.
These enhancements allow guests to manage their experience autonomously, without depending on hotel staff. They can add extras such as breakfast, parking or spa access, or upgrade their room in just a few clicks.
For hotels, this automation represents a triple win:
- Increased additional revenue by taking advantage of new cross-selling and upselling opportunities.
- Reduced operational burden by minimizing manual handling of changes or requests.
- Increased customer satisfaction by offering a more agile, flexible and personalized service.
Simple and adaptable configuration
From the GuestPro control panel, hotels can activate or deactivate these options whenever they wish, define minimum amounts for upgrades and establish how far in advance upgrades can be contracted.
This flexibility ensures full control over the conditions and availability of each type of upselling.
An application example
Let's imagine that a guest has booked a standard room. Before his arrival, he can decide to upgrade his stay by choosing a superior room or by adding additional services. In a matter of seconds, he upgrades his reservation, enjoys a more complete experience and the hotel earns additional revenue effortlessly.
An upgrade that boosts experience and efficiency
With these new features, GuestPro turns every booking into an opportunity to generate value, combining a more satisfying guest experience with more efficient management for the hotel.
The enhancements are now available to all customers using GuestPro Direct.
|
Victor Rodriguez
eCommerce
+34 638 27 02 67
victor@aibosolutions.com |